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Family Support Services

Caring for a family member with an developmental disability can be an extremely challenging task, especially considering the minimal support that has been available in the past. Through our Family Support Services, DCLS, in cooperation with the Ministry of Children and Family Development, provides access for individuals and their families to comprehensive support. DCLS is committed to offering high-quality services that meet individual needs and reflect family values and expectations. Services include support groups, respite care, transition planning and providing information and advocacy.

Delta Family Alliance - Many parents are overwhelmed with the feeling that they are alone with the worries and responsibilities of caring for their developmentally disabled child. In response to this need, DCLS has organized the Alliance as a support group open to all families of adults with developmental disabilities and of children in transition to adult services. At meetings held every three months, family members share concerns and information, make friends and build a strong network. The support group circulates information on how to access available services, community resources and funding, provides group advocacy and advice on dealing with government bureaucracy. Participants provide input for future meetings, such as guest speakers they would like to hear. Our workshop on Transition Planning and our Delta InfoFairs received very positive feedback and we are planning more for the future.

The Delta Family Alliance coordinator, Mary Lou McNabb, has served the Society for years, as a volunteer working with Theatre Terrific, running a social night for the individuals we support and working as an ICN contractor since 1990. Mary Lou is also the mother of a woman with special needs.

Please contact Mary Lou at or 604-418-5056 to ask to be placed on our e-mail or regular mailing list.

Respite care and in-home assistance: DCLS supports families who decide to look after their adult disabled members at home. The Respite program provides temporary relief for the families of adults with developmental disabilities who live at home, allowing the primary care provider(s) to "take a break" from time to time. Respite support can be as brief as one overnight stay, or as long as 3 weeks. Our goal is to place the individuals we support with highly qualified respite care providers who share their interests and enjoy similar activities. Most people who want to become a care provider through our Family Services initially begin as respite providers. There are about 40 active respite care providers on our Family Services Team. Approximately 50 individuals and their families are supported through our Respite Program.

Caregivers may be chosen by the family or provided by DCLS, which carefully screens and monitors all respite care providers. In most cases, care is provided in the respite care provider's home. Caregivers are paid a daily rate that varies according to the needs of the person they support. Families pay a small per diem user fee for this service.

DCLS has provided extensive in-home support services so that an individual might continue to live with his family in his own home.

Transition Planning: Life transitions can be frightening, especially for people leaving school and entering a workplace or leaving their family home to live elsewhere. DCLS is available to assist individuals and their families through transitions. Through effective planning, lifestyle changes can occur calmly and successfully.

Do You Want to Become a Care Provider?

What to consider in making a decision to provide respite or permanent care?

Prospective care providers should give thoughtful consideration to, and seek information about, assuming the role of professional care providers. Providing 24-hour care to another person requires an individual with unique characteristics. It is not a role that everyone can successfully assume. For those who are suited, family care becomes a lifestyle choice that can be extremely rewarding. A compatible placement enriches their lives and the lives of their family members. Family members need to decide what supports they would need, and what adjustments would be required. Your family should also recognize its strengths and its limitations. What type of person would be most compatible with your family? What personality traits, hobbies, interests, energy levels and routines would that individual have, in order for a good match to be made?

Basic Requirements

Prior to approval to provide services through the ICN program, we require:

  • Current First Aid Certificate (Emergency First Aid for Residential Adult Care, or SOFA).
  • Criminal record check (DCLS will reimburse for this fee).
  • Completed application form.
  • Completed home study.
  • Doctor's certification.
  • Signed Declaration of Confidentiality form.
  • Signed Release of Information form.
  • Signed Release of Information for Ministry of Children & Family Development.
  • 3 letters of reference.
  • Experience and/or training in a relevant field.
  • A valid driver's license. You may obtain your driver's license abstract (free of charge) from the Motor Vehicle Branch. You must send the Administrative Services department a copy of your driver's abstract that outlines recent driving infractions annually. Any changes to a contractor's driver's license status must be reported to the Manager of Family Services immediately.
  • Successful completion of the care provider's Competency Questionnaire.

When obtaining or updating these requirements, please forward the documentation to the Manager of Family Services.

Care Provider Selection

Upon approval as a care provider, you will be placed on the Respite care provider list. Approval does not in any way guarantee that you will be providing respite services to us, nor does it guarantee that you will be a permanent care provider. Historically, we have not maintained a waiting list of individuals needing to be placed. What we have is a database of "active" Respite care providers. It is from this database that care providers are typically selected. When an individual makes the decision that Family Services is their preferred residential option, we begin to search for the right placement for them. The individual's Personal Support Network is involved in the selection of a suitable home. They are given an opportunity to meet with the family, gather information, check out the home, location, family values and any other information they feel they need to enable them to support the individual in making an informed decision. Once a care provider's home has been selected and the individual has moved in, families and other members of the Personal Support Network are encouraged to connect with the care providers on a regular basis.

Our expectation of the care providers is that they be committed to develop and nurture a positive relationship between themselves and members of the individual's Personal Support Network. This is an important aspect of their role. Living in a family-care home is very different from living in a group home. It is a natural environment that is not contrived. In a successful placement, an individual quickly becomes an important member of the home. For the family of the care provider, it is a life style, rather than a job. They do not go to it everyday, and then come home to their own lives. It is their life. It requires total commitment from all family members, and for some, a significant change in their lifestyles. As natural, or "home grown" members of families develop relationships that are distinct within their own family dynamics, and at the same time intertwined with each other member, so do new members coming into that family. They develop their own distinct relationships and place within the family structure. Care providers play an important role themselves within the individual's Personal Support Network.

Care providers are matched with the specific needs, interests and preferred lifestyle of the individual requiring support. There are many factors involved in selecting an appropriate placement for an individual. The factors include, but are not limited to :

  • Family constellation
  • Location and layout of the home
  • Availability
  • Experience of the care provider
  • Family dynamics
  • Hobbies
  • Gifts, talents and interests

Selected care providers may need to make modifications to their home to meet the individual's specific needs and challenges. In many circumstances, these modifications may need to be in place before the individual moves into the home.

For additional information about DCLS's Family Services, please contact Cheryl-Anne Hendy, Family Services Manager, at 604-946-9508.

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