If you receive services from DCLS and you have a complaint you can have someone help you with this or make a complaint to DCLS staff or manager at any time. You can choose anyone you like; and can ask the Privacy Officer or DCLS Family Support Worker to help you. If you are not satisfied or would like someone outside of DCLS to review your complaint please contact CLBC, Inclusion BC or the Advocate for Service Quality.
You should never be afraid to complain if someone is doing something wrong. Your complaint will only be talked about with those who can help fix it.
Your complaint will be written down on the complaint form and you will be told how long it will take to handle it. When you make a complaint, someone will contact you within 48 hours or two business days. Most complaints are resolved within 30 days.
You are an adult and you will not get in trouble for making a complaint.
To make a complaint contact:
Delta Community Living Society
Privacy Officer or any Manager
1-3800 72 Street, Delta, BC, V4K 3N2
Community Living BC
Quality Assurance Officer
Office of the Advocate for Service Quality